Shipping & Returns

Shipping: Please understand that the United States and most of the world is in a “Pandemic” status and therefore a lot regarding shipping time is unforeseen.

We use the USPS (United States Postal Service.) Once shipped, most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.  

An invoice number will be emailed to confirm.  Tracking information will be sent once item(s) shipped.

Ground
$20 flat rate / unless otherwise indicated at time of purchase. Depending on items weight. Note that an additional cost will be added for multiple orders but to the weight and added cost with the USPS.

At this time we do not offer overnight shipping unless pre approved before purchase.

Return Policy

  • Please understand that the United States is in a Pandemic Status and therefore a lot is unforeseen.

  • We want you to love your experience. Because we are a cut and custom sewn company at this time we are not accepting returns.

  • In the event that LaSonja Polk Designs is responsible for negligence regarding an order we will accept returns of products purchased online and shipped within the united states only. All returns will need to be approved.

    Refund the purchase price or exchange the products subject to the following conditions :

    • Items must be returned within 14 days of receiving the order. (Tracking information within 14 days)

    • You must provide your name and address.

    • The returned items must not be Customer custom requested designed items.

    • The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached. We will also not issue refunds for garments with makeup, oil, deodorant stains or fragrant smelled.

    • If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets all of the conditions above. You are responsible for any costs associated with returning the item unless the item is faulty or we are at fault for the return. In this case, we will cover the return shipping charge.

    Note:

    Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

  • Final sale on all “Sale” items, classes / Regarding classes "Credit" for another class may be given upon request. 

LaSonja Polk Designs
Houston, Texas, USA 

Regarding Classes: Once classes have been purchase you will receive an "Events Details" email with Q & A